At OutdoorGear USA, we stand behind the quality of our outdoor living products. If you’re not completely satisfied with your purchase of gardening equipment, outdoor furniture, or grilling accessories, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition with all tags and packaging intact. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Some items may be subject to a 15% restocking fee

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

  • Grow Kits (opened or used)
  • Insect & Pest Control products
  • Outdoor Cookware that has been used
  • Outdoor Cushions with removed tags
  • Any items that show signs of use or damage not present at delivery

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will review your request within 1-2 business days
  3. Package Your Item – Securely repackage the item in its original packaging with all accessories
  4. Ship It Back – Send the package to our warehouse at the address provided in your return approval email
  5. Receive Refund – Once we receive and inspect your return, we’ll process your refund

Return Shipping Information

For returns and exchanges:

  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • For exchanges, we’ll cover the shipping cost to send your replacement item

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Credit card refunds may take 1-2 billing cycles to appear on your statement
  • PayPal refunds are typically processed within 24 hours of approval
  • You will receive an email notification when your refund has been processed

Exchange Policy

If you need a different size, color, or model of an item:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange
  3. Specify the replacement item you prefer
  4. We’ll ship your new item once we receive the original

Note: Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear OutdoorGear USA Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Reason – Size, Color, Defect, etc.]
  • Preferred Resolution: [Refund or Exchange]
  • If Exchange: [Desired Replacement Item]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name] [Your Contact Information]

Return Shipping Address

Upon approval of your return, you will receive our current return warehouse address. Please do not send returns to our corporate office address.

Questions?

Our customer service team is happy to help with any questions about our returns policy or your specific return. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with OutdoorGear USA – where your outdoor living dreams take root!